Yes, all our products are 100% authentic and either brand new or clearly marked if otherwise. We only source from trusted suppliers and brands.

We offer free UK shipping, and most orders arrive within 2–5 business days. You'll receive tracking details once your order is dispatched.

Currently, we only ship within the UK. We're working on expanding soon — stay tuned!

We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay for secure and fast checkout.

Yes, you can return unused items in their original packaging within 14 days of delivery. Please check our Refund Policy for full details.

Reach out to us at theplugmerchant@gmail.com with your order number and a photo of the issue — we'll sort it right away.